Updated: March 24 at 3:00pm
After careful thought and deliberation in the face of the COVID-19 (Coronavirus) outbreak, and in what we believe is in the best interest of our guests, employees and local communities, Winter Park Resort will be suspending all mountain operations until further notice.
We would like to thank our guests for your patience and understanding with this decision. Understandably, we have received many questions regarding refunds/credit, if we will be re-opening, if we will be allowing uphill access, and others. We would like to take a moment to address these for our guests based on what we know in this dynamic situation.
Are your Base Services Open?
Winter Park has already suspended on-mountain operations, and effective Tuesday, March 17, we are suspending all other base-area services including lodging, restaurants, guest services, and retail outlets. Denver Health will continue to operate the base clinic, and we’ll provide minimal patrol support. We’ll also have on-site security and a staff person at lodging to assist any homeowners who may choose to visit their property. Some restaurants in town are doing to go orders. Please call them directly for availability.
How can I get a refund or credit for an upcoming trip?
Because of high call volume, please email firstname.lastname@example.org including your last name and your reservation number, with the subject line COVID-19 Service Request for lift ticket, lodging, lessons, rentals, activities, and Triple Play Pass refunds or credit. We ask for your patience as we work as quickly as possible to process all refunds or credits.
We are working through details regarding unused Four Pack days, lesson multi-packs, and other products. We will provide updated information when available.
Will you be allowing uphill access?
In accordance with recommendations from authorities, Winter Park Resort is suspending all uphill on-mountain access effective 5 p.m. on Tuesday, March 24, 2020. Just like you, we are mountain and outdoor enthusiasts, and we are equally disappointed we have to close uphill access for now. Protecting our employees, our guests, and our community was the determining factor in our decision.
Will you be re-opening?
The decision to suspend on-mountain operations was made through a directive from our parent company, Alterra Mountain Company and an executive order from Colorado Governor Jared Polis. We will continue to evaluate our operations for the health and safety of our guests and employees as COVID-19 evolves and make decisions about future operations based on guidance from the Governor, Alterra, and health officials.
This decision did not come lightly and we sincerely apologize for the inconvenience this short notice will undoubtedly create. We made this decision based in the best interest of our people, employees, guests, partners, and communities. Thank you for your continued passion for the mountains we all love, and we will continue to work through this together.